Adding a VDNTime variable

Last Updated : Apr 21, 2022 |

About this task

Add a VDNTime variable to monitor the time that the contact center processes the call. With the VDNTime variable, you can determine when a call requires alternate routing, queuing, or call treatment based on the total time of call processing in seconds. The contact center determines the duration of call processing when the call reaches a VDN and assigns the time in seconds to the VDNTime variable.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Variables.
  2. At the top-right corner of the Vector Variables screen, click the Add icon.

    The Configuration Server displays the variable configuration fields.

  3. In Name, type the variable name.

    You can type a maximum of 20 letters of the basic Latin script.

  4. In Type, select vdntime.
  5. In Description, type a short description for the variable.

    You can type a maximum of 50 Unicode characters.

  6. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.

Related information
Vector routing table overview
Vector overview