Adding an AGENT variable

Last Updated : Apr 21, 2022 |

About this task

Add an AGENT variable to store the login ID of the last agent who handles the call before the post-call survey. Later, you can assign the agent login ID to an ASAIUUI variable using the set vector step. For example, set A = B SEL 7 assigns 7 rightmost digits of the agent login ID stored in the AGENT variable B to the ASAIUUI variable A.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Variables.
  2. At the top-right corner of the Vector Variables screen, click the Add icon.

    The Configuration Server displays the variable configuration fields.

  3. In Name, type the variable name.

    You can type a maximum of 20 letters of the basic Latin script.

  4. In Type, select agent.
  5. In Description, type a short description for the variable.

    You can type a maximum of 50 Unicode characters.

  6. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.

Related information
Vector routing table overview
Vector overview
Adding a SET vector step