Adding holiday tables

Last Updated : Dec 27, 2023 |

About this task

Add holiday tables to set non-working days for your contact center. You can add up to 999 holiday tables.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Holiday Tables.
  2. At the top-right corner of the Holiday Tables page, click the Add icon.

    Configuration Server displays the holiday table configuration fields.

  3. At the top half of the page, in Enter Qualifier, type a unique identifier of the holiday table.

    The value range is 1 through 999.

  4. In Name, type the holiday table name.

    You can type a maximum of 35 Unicode characters.

  5. In the Start Date section, type the start date and time for holidays.

    For example, you can type 1 1 o o for the month, day, hour, and minutes to set the beginning of winter holidays to January 1.

  6. In the End Date section, type the end date and time for holidays.
  7. In Description, type a short description of the holiday.

    You can type a maximum of 50 Unicode characters.

  8. Optional To add a new holiday, click Add New.
  9. At the top-right corner of the page, click Commit.

    Configuration Server saves the holiday table configuration and redirects you to the Holiday Tables page.