Downloading a VDN configuration template

Last Updated : Apr 21, 2022 |

About this task

Download a configuration template to import VDNs to the contact center. After downloading a template, you must fill it with your configuration details.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Directory Numbers (VDNs).
  2. At the top-right corner of the Vector Directory Numbers screen, click the More icon and select Download Template.

    The Configuration Server downloads the VDN configuration template in the .xlsx format. The template contains VDN configuration sections on sheet 1 and the guidelines for updating them on sheet 2.

Next Steps

Fill in the downloaded template with your VDN configuration details following the guidelines on sheet 2.