With VuStats, agents can view statistics for agents and skills. The statistics reflect the information collected since the last agent login or historical data over an administered time interval. You can administer your contact center to update the VuStats information periodically or display it when an agent presses the VuStats button.

On the VuStats screen, you can configure the statistics details and data formats. Avaya Contact Center – Extended Capacity supports 50 data formats for displaying the VuStats details. For example, for agents, you can administer the contact center to display the information about the average time an agent spent talking and on hold.

You can specify an interval during which Avaya Contact Center – Extended Capacity collects the statistics data. The data collection interval depends on the number of intervals that you configure on the VuStats screen and the VuStats Measurement Interval value specified on the Global Configurations screen. You can also configure an update interval at which the phone refreshes the VuStats data.