Adding an ASAIUUI variable

Last Updated : Apr 21, 2022 |

About this task

Add an ASAIUUI variable to collect a unique value for each incoming call based on the ASAI user information. You can use the ASAIUUI variable type in vectors for testing the collected value against a threshold value.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Variables.
  2. At the top-right corner of the Vector Variables screen, click the Add icon.

    The Configuration Server displays the variable configuration fields.

  3. In Name, type the variable name.

    You can type a maximum of 20 letters of the basic Latin script.

  4. In Type, select asaiuui.
  5. In Max Length, type a maximum value string length.

    A valid length value ranges from 1 to 16 digits. The specified length must equal the string length from the start position to the end of the string.

  6. In Start, specify a start position for the variable string.

    You can type a value from 1 to 16.

  7. In Description, type a short description for the variable.

    You can type a maximum of 50 Unicode characters.

  8. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.

Related information
Vector routing table overview
Vector overview