Viewing agent configuration

Last Updated : Apr 21, 2022 |

About this task

View the created agent to get a detailed information about the configuration. You can view the configuration of only one agent at a time.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Agents.
  2. On the Agents screen, select the required agent.
  3. At the top-right corner of the screen, click the View icon.

    The Configuration Server displays the agent configuration fields. You can click the Edit icon to edit the configuration.

Related information
Editing agent configuration