A holiday table specifies non-working days for your contact center. You can configure up to 999 holiday tables.

Holiday tables determine how the Routing Core Server handles calls during the configured holiday time. You can manage call routing during holidays to ensure the Routing Core Server processes all calls accordingly when the contact center closes or the staff reduces on non-working days. You can also use holiday tables for specific call processing on certain dates.

Using holiday tables simplifies vector configuration and reduces the number of vectors for the contact center. You can use a holiday table with up to 15 holidays in a single vector step instead of creating additional vectors for handling call routing on each holiday. You need to update the holiday table configuration every year for floating holidays.