Adding an ANI variable

Last Updated : Apr 21, 2022 |

About this task

Add an ANI variable to collect caller’s phone number details. The Routing Core Server can route calls based on the caller’s area code, prefix, or suffix.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Variables.
  2. At the top-right corner of the Vector Variables screen, click the Add icon.

    The Configuration Server displays the variable configuration fields.

  3. In Name, type the variable name.

    You can type a maximum of 20 letters of the basic Latin script.

  4. In Type, select ani.
  5. In Max Length, type a maximum value string length.

    You can type a value from 1 to 16. The specified length must equal the string length from the start position to the end of the string.

  6. In Start, specify a start position for the variable string.

    You can type a value from 1 to 16.

  7. In Description, type a short description for the variable.

    You can type a maximum of 50 Unicode characters.

  8. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the variable configuration and redirects you to the Vector Variables screen.

Related information
Vector routing table overview
Vector overview