Adding vector variables

Last Updated : Jun 09, 2023 |

About this task

Add vector variables to reduce the number of steps in a vector and create more specific vectors. You can add multiple vector variables of different types simultaneously. After you add multiple vector variables, Configuration Server displays each configured variable separately on the Vector Variables page.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Variables.
  2. At the top-right corner of the Vector Variables page, click the Add icon.

    Configuration Server displays the variable configuration fields.

  3. In the Name field, type the variable name.

    You can type a maximum of 20 letters of the basic Latin script.

  4. In the Type drop-down list, select the variable type.
  5. Configure the required fields.
  6. In the Description field, type a short description for the variable.

    You can type a maximum of 50 Unicode characters.

  7. Optional To add one more variable, click Add New.
  8. Optional Repeat steps 3 to 7 until you add and configure all the required variables.
  9. At the top-right corner of the screen, click Commit.

    Configuration Server saves the variable configuration and redirects you to the Vector Variables page.

Related information
Adding an AGENT variable
Adding an ANI variable
Adding an ASAIUUI variable
Adding a COLLECT variable
Adding a DOW variable
Adding a DOY variable
Adding a STEPCNT variable
Adding a TOD variable
Adding a VALUE variable
Adding a VDN variable
Adding a VDNTime variable