Service hours tables specify service hours for your contact center for each day of the week. In vector processing, service hours tables determine call handling during working and non-working hours. You can add up to 999 service hours tables to adjust call routing to the shift schedule of your contact center.

Service hours tables simplify vector configuration by reducing the number of steps in a vector. With a service hours table, you can add only one vector step to determine if the contact center receives the call within the specified service hours and routes the call appropriately. You do not need to add several steps for call routing based on the time of day when the call arrives.