Editing service hours

Last Updated : Apr 21, 2022 |

About this task

Edit the created service hours table. You can edit the configuration of only one table at a time. When you edit a service hours table, you cannot modify the table ID. If you want to use a different table ID, you must add a new service hours table.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Service Hours Tables.
  2. On the Service Hours Tables screen, select the required service hours table.
  3. At the top-right corner of the screen, click the Edit icon.

    The Configuration Server displays the service hour configuration fields.

  4. Modify the required settings on the page.
  5. Optional To add a new table row, click Add.
  6. Optional To remove a table row, on the right from the table row, click the Delete icon.
  7. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the service hour configuration and redirects you to the Service Hours Tables screen.

Related information
Adding Service Hours tables