Editing skill configuration

Last Updated : Apr 21, 2022 |

About this task

Edit one skill or a group of skills. When you edit skill configuration, you cannot modify the skill number. If you want to use a different skill number, you must duplicate the required skill or add a new skill.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Skills.
  2. On the Skills screen, select the required skill or a group of skills.
  3. At the top-right corner of the screen, click the Edit icon.

    The Configuration Server displays the skill configuration fields.

  4. On the General subtab, modify the required settings.
  5. Click the Advanced subtab and modify the required settings.
  6. Click the RONA Parameters subtab and modify the required settings.
  7. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the skill configuration and redirects you to the Skills screen.

Related information
Duplicating skill configuration
Skill configuration fields