Viewing skill configuration

Last Updated : Apr 21, 2022 |

About this task

View the created skill to get a detailed information about the configuration. You can view only one skill configuration at a time.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Skills.
  2. On the Skills screen, select the required skill.
  3. At the top-right corner of the screen, click the View icon.

    The Configuration Server displays the skill configuration fields. You can click the Edit icon to edit the configuration.

Related information
Editing skill configuration