Duplicating VDN configuration

Last Updated : Apr 21, 2022 |

About this task

Duplicate the created VDN configuration to add more VDNs with a similar configuration to the contact center.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Directory Numbers (VDNs).
  2. On the Vector Directory Numbers screen, select the required VDN.
  3. At the top-right corner of the screen, click the Duplicate icon.

    The Configuration Server displays the VDN configuration fields.

  4. On the top half of the screen, in Extension, type the new VDN extension.

    You can type a maximum of 16 digits.

  5. In Name, type the VDN name.

    You can type a maximum of 35 Unicode characters.

  6. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the VDN configuration and redirects you to the Vector Directory Numbers screen.