Avaya Contact Center – Extended Capacity uses trunk groups to provide call information to Call Management System for analyzing and generating reports. From the Trunk Groups screen, you can configure measured trunk groups, which include only external calls to the contact center. Measured trunk groups do not include the calls within the contact center, such as internal calls to agents, skills, or VDNs.

When adding or editing trunk groups, you can specify the trunk group name, number, agent profile, the number of the SIP channels in the group, and the starting value of the SIP channel IDs. You can also enable split translation messages for a trunk group. You create a maximum of 2,000 trunk groups.