Editing VDN configuration

Last Updated : Apr 21, 2022 |

About this task

Edit one VDN or a group of VDNs. When you edit VDN configuration, you cannot modify the VDN extension. If you want to use a different VDN extension, you must duplicate the required VDN configuration or add a new VDN.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Directory Numbers (VDNs).
  2. On the Vector Directory Numbers screen, select the required VDN or a group of VDNs.
  3. At the top-right corner of the screen, click the Edit icon.

    The Configuration Server displays the VDN configuration fields.

  4. On the top half of the screen and on the Basic Information subtab, modify the required settings.
  5. Click the Variables Information subtab and modify the required settings.
  6. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the VDN configuration and redirects you to the Vector Directory Numbers screen.

Related information
VDN configuration fields