Deleting a Call Management System connection

Last Updated : Feb 17, 2022 |

About this task

Delete a CMS connection that you no longer need to migrate to a new Call Management System. If you delete an active CMS connection, Avaya Contact Center – Extended Capacity does not send call traffic data to the CMS LDAP server, and you cannot generate management reports.

Procedure

  1. On the Configuration Server web portal, go to Administration > CMS Links.
  2. On the CMS Links screen, select the CMS connection that you want to delete.
  3. At the top-right corner of the page, click the Delete icon.
  4. In the confirmation window, click Yes.

    The Configuration Server removes the selected CMS connection from Avaya Contact Center – Extended Capacity. You cannot send the call traffic data and generate agent performance reports with the CMS that you unlinked from the contact center.