Enable or disable the Call Detail Recording (CDR) for your contact center. Routing Core Server generates CDR records that contain call information, such as call timestamp, duration, and call party details.
Procedure
On the Configuration Server web portal, go to Administration > Parameters > Global Configurations.
On the Global Configurations page, click Call Detailed Recording.
Configuration Server displays the Add New Global Config pane on the right.
From the CDR Record Format drop-down list, select a format for CDR records.
From the Internal CDR Setting drop-down list, select one of the following:
Use Profile Setting: The profile or endpoint configuration controls Internal CDR.
On for all: The contact center generates internal CDR records for all internal calls regardless of profile, endpoint, or agent configuration.
Off for all: The contact center does not generate internal CDR records for internal calls.
To enable or disable CDR records for different call types, in the Reports Generated section, select or clear the check boxes next to the required call types.
