Searching for skills

Last Updated : Mar 27, 2024 |

About this task

Search for skills by skill number, name, and type. You can type a part of the required entry to view the matching results.

The search is not case-sensitive. When you type a sequence of characters, Configuration Serverdisplays all objects that contain this sequence in any part of the name, extension, and other object attributes. You cannot use wildcard characters, such as an asterisk (*) or a question mark (?).

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Skills.
  2. At the top of the Skills page, in the Search field, type the skill number, name, or type.

    Configuration Server displays a list of skills with matching data.