A local role is a set of user permissions for Configuration Server applications, such as the Contact Center Administration, System Administration, and Online Help. Local roles determine to which application pages a user has access.

A global role contains the corresponding local roles. When you add a global role, the related local roles become available in the Configuration Server applications. You cannot modify or delete local roles associated with a default global role. You can only modify local roles associated with a user-defined global role.

If you change the name of a user-defined global role, the Configuration Server stops synchronizing the global and local roles. If you delete a user-defined global role, the Configuration Server removes the global role from the contact center but keeps the corresponding local roles.