On the SAML Management tab, you can configure the Security Assertion Markup Language (SAML) authentication. SAML is an authentication type that you can use to transfer the authorization credentials from an identity provider to the contact center. An identity provider can be any third-party application that performs authentication and sends the authentication response to the contact center.

When you configure SAML, users can log in to the Configuration Server web portal with the same credentials for logging in to the identity provider application. When a user logs in with SAML, the Configuration Server requests authorization from the identity provider. The identity provider authenticates the user credentials and redirects the user to access the Configuration Server web portal.

When users log in with SAML for the first time, they must provide the Configuration Server account information, such as an email, their first name and last name. After the first login, the Configuration Server creates a record for the user, and you can view the added user details on the User Management screen.

Before connecting to the identity provider from the Configuration Server, you must ensure that your identity provider configures SAML authentication for the contact center within the identity provider application. Your identity provider must send you a metadata file in the .ashx format that contains the following information:

• Single Sign-On Service URL of the identity provider application: The contact center uses this URL to send authentication requests to the identity provider application.

• X.509 certificate: The X.509 certificate provides a secure connection between the contact center and the identity provider application.