Adding a COLLECT variable

Last Updated : Jun 09, 2023 |

About this task

Add a COLLECT variable to collect the data that the user dials. When the collected data is assigned to a COLLECT variable, Routing Core Server cuts the string if its length is longer than the maximum length.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Vector Variables.
  2. At the top-right corner of the Vector Variables page, click the Add icon.

    Configuration Server displays the variable configuration fields.

  3. In the Name field, type the variable name.

    You can type a maximum of 20 letters of the basic Latin script.

  4. In the Type drop-down list, select collect.
  5. In the Scope drop-down list, select one of the following:

    • G(lobal): Routing Core Server retains the assigned value as a system-wide parameter until you configure a COLLECT step for vectors.

    • L(oсal): The assigned value is 0 until Routing Core Server provides a value when processing the call. Routing Core Server retains the assigned value for all further call processing steps until a new value is assigned. When the call is ended, Routing Core Server clears the value.

    • P(ersistent): The assigned value is 0 until Routing Core Server provides a value when processing the call. Routing Core Server retains a COLLECT variable with a local persistent scope until the call disconnects. The contact center can continue to use the variable when the call returns to vector processing, for example, in the case of a subsequent transfer to another VDN.

  6. In the Max Length field, type a maximum value string length.

    Valid length values range from 1 to 16 digits. The specified length must equal the string length from the start position to the end of the string.

  7. In the Start field, specify a start position for the variable string.

    You can type a value from 1 to 16.

  8. In the Assignment field, type the value for the variable.

    You can type digits. The number of digits must not exceed the value you define in the Max Length field. You cannot assign a value if you select a local or persistent scope for the variable.

  9. In the Description field, type a short description for the variable.

    You can type a maximum of 50 Unicode characters.

  10. At the top-right corner of the page, click Commit.

    Configuration Server saves the variable configuration and redirects you to the Vector Variables page.

Related information
Vector routing table overview
Vector overview