Duplicate the created endpoint configuration to add more endpoints with a similar configuration to the contact center.
Procedure
On the Configuration Server web portal, go to Administration > Endpoints > Manage Endpoints.
On the Endpoints screen, select the required endpoint.
At the top-right corner of the screen, click .
The Configuration Server displays the endpoint configuration fields.
On the top half of the screen, in Extension, type the new endpoint extension number.
You can type a maximum of 16 digits.
In Name, type the new endpoint name.
You can type a maximum of 35 Unicode characters.
In Password, type the password for logging in to the endpoint.
You can type a maximum of 13 digits. The minimum length of the agent's PIN depends on the Minimum Agent PIN Length value that you configure on the Agent Profiles screen. If you do not select a default agent profile for an agent, the minimum length of the agent's PIN is 4.
At the top-right corner of the screen, click Commit.
The Configuration Server saves the endpoint configuration and redirects you to the Endpoints screen.
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