Editing announcement configuration

Last Updated : Aug 04, 2023 |

About this task

Edit the configuration of announcements that you added. You can edit the configuration of only one announcement at a time. When you edit announcement configuration, you cannot modify the announcement extension. If you want to use a different extension, you must add a new announcement. You cannot edit protected announcements.

Procedure

  1. On the Configuration Server web portal, go to Administration > Contact Center > Announcements.
  2. On the Announcements screen, select the required announcement.
  3. At the top-right corner of the screen, click the Edit icon.

    The Configuration Server displays the announcement configuration fields.

  4. Modify the required settings.
  5. At the top-right corner of the screen, click Commit.

    The Configuration Server saves the announcement configuration and redirects you to the Announcements screen.

Related information
Adding announcements