Using Interruptible Auxiliary work mode, you can either notify or force an agent to move to Auto-in or Manual-in mode to receive an incoming call waiting in the queue.

For Interruptible Auxiliary work mode, you must configure the reason code for the Auxiliary work mode as Interruptible. For more information, see the Administering Avaya Aura® Call Center Elite guide.

The configuration of Interruptible Auxiliary work mode depends on the Reason code type and Reserve level configured for an agent.

For example, if the Reserve level is configured as Notify Interrupt, then depending on the configuration of Interruptible Aux Threshold parameter in Hunt Group Settings, Communication Manager notifies an agent that the agent needs to move to the available state to receive the calls waiting in the queue.