A feature key that makes a phone appear busy to incoming calls.
Calls to the number receive a busy treatment as configured for the number. Different options are available if you have multiple users sharing the number.
Communication Manager endpoint user experience
The closest Communication Manager analog is the Send All Calls key. Calls immediately go to Coverage when you press this key. To use the Send All Calls key as Make Set Busy, ensure the Coverage script has the same criteria for Send All Calls and Make Set Busy.
Coverage criteria for bridged call appearances are based entirely on the criteria of the primary extension that is associated with the bridged call appearance. If a telephone user activates Send All Calls on the primary extension, incoming calls still ring bridged call appearances of that extension, as long as a simulated bridged appearance of the call is maintained at the primary extension.
Device Adapter endpoint user experience
Device Adapter maps Make Set Busy to Send All Calls.
The CS 1000 endpoint is assigned a send-calls button and one or two coverage paths to specify where incoming calls are routed when Send All Calls is activated. The send-calls button is treated by Device Adapter as CS 1000 Make Set Busy key.
To use the Send All Calls key as Make Set Busy, ensure the Coverage script has the same criteria for Send All Calls and Make Set Busy.
Pressing the Make Set Busy button toggles the Send All Calls feature. When the feature is activated, the indicator light near the Make Set Busy button is lit and the message Make set busy activated appears on the set display. When the feature is cancelled, the indicator light is no longer lit. No special message is displayed on the set.
See the Communication Manager documentation for specifics of the Send All Calls feature.
For more information, see Make Set Busy in Appendix H: Call processing features and services.
