General troubleshooting

Last Updated : Jan 14, 2019 |
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The first step in troubleshooting any issue with an endpoint or feature not working, or not working correctly, is to consult the log files of the various solution elements. This section contains information on the various log files that are helpful in troubleshooting issues. The Device Adapter core dump is also a useful source of information. Access the Avaya Breeze® platform server through SSH and navigate to /var/crash/. The presence of core dump files in this folder indicate application crashes. These files contain debug information for every crash.
The following is the logical progression of information through the Device Adapter solution:
  1. The endpoint sends data to Device Adapter.
  2. The TPS element of Device Adapter sends the data to the DSA element through the PBX link.
  3. The DSA element sends the data on to the CSDK element.
  4. The CSDK element sends the data on to Avaya Aura® and awaits a response.
  5. The response is passed back from Avaya Aura® in the opposite direction.
Result
Device Adapter logs, traces that originate from the endpoint, and traces that originate from Avaya Breeze® platform are useful in following information through the data flow. It can also be helpful to use a CS 1000 solution to validate behaviors.