Retrieving a call from hold

Last Updated : Jan 22, 2019 |
Prolog information
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Keywords:
The user has a call on hold and decides to take the call off hold.
  • The icon or lamp is flashing for the line appearance in question.
  • The user and party on hold have no speech path.
  • The party on hold may be receiving music on hold.
  1. Press the line appearance button.
    ADDITIONAL INFORMATION:
    The user may do this while on hook and receive the call on the speakerphone with the button lighting, on the headset of the headset is present.
    Alternatively, if it becomes active on the speakerphone, the user may use another mechanism to change to another I/O device.
    If the user went off hook and then pressed the line appearance, the handset is used instead of the speakerphone or headset.
    STEP RESULT:
    The system activates the call.
    • The icon or lamp beside the button stops flashing and is lit.
    • The user has a two-way speech with the party that was on hold.