Avaya Expert Client and UNIStim endpoint as CTI controlled endpoints in a Call Center Elite environment
When you use both Avaya Expert Client and a Device Adapter UNIStim endpoint in a Call Center Elite environment, only one of these endpoints can be SIP registered at one time. Therefore, the CTI application will control either Avaya Expert Client or the UNIStim endpoint.
The endpoint supports MDA only when it is not registered as a CC endpoint. Device Adapter supports both digital and UNIStim endpoints as CTI controlled endpoints.
CTI controlled UNIStim endpoints support both MDA and Sequential Registration. Therefore, with CTI control, Avaya Expert Client and UNIStim endpoint that are used as UC endpoints can coexist. However, the CTI controller identifies the most recently registered endpoint to perform operations such as answer a call, release a call, and transfer a call. Even with MDA, the CTI controller controls only the most recently registered endpoint, even though both the endpoints are capable of carrying out UC functions.