Device Adapter does not support group paging in the following cases:
Group paging is not supported on bridged appearances. A bridged appearance of a group member does not receive any indication of a call when the page arrives. The bridged appearance cannot bridge onto the page.
A group paging call is not presented on the phone in the following cases:
The group member has an active or a ringing call, or if the extension is off-hook.
Send All Calls (Make Set Busy) feature is activated on the phone.
The user who initiated the group page can put the page on hold, but other group members cannot put the page on hold.
Group page call cannot be conferenced, transferred, or forwarded to other extensions.
When using a Device Adapter CC phone in Call Center Elite, supervisors cannot use the Service Observe feature to observe an agent when a group page call is active on the agent’s phones.
