Configuring logout override button for an agent

Last Updated : Feb 26, 2020 |
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During Forced logout by clock time, Call Center Elite automatically logs the agent out at a predefined time. If the agent is not on an ACD or DAC call, the agent is logged out immediately. If the agent is on an ACD or DAC call, the agent typically hears a tone burst and the pending icon for logout is displayed. While on an ACD or DAC call, if the agent detects a pending logout, the agent can override the logout for the remainder of the shift hours for that shift by using the logout override button. The logout by clock time recurs for the next shift.
If the agent cannot override the logout, provided the Avaya Aura® Call Center Elite does not have the maximum number of registered agents at the time, the agent can log in back again after the logout is successful.
  1. Log on to System Manager by using administrative credentials.
  2. On the System Manager web console, navigate to Elements Communication Manager Endpoints.
  3. Click Manage Endpoints.
  4. On the Endpoints page, select the CC endpoint for which you want to configure the logout override button, and then click Edit.
  5. On the Edit Endpoint page, click the Button Assignment tab.
    1. In another Button Feature field, click logout-ovr.
    2. In the Button Label field corresponding to the button number that you want to configure as a logout override button, type a name for the label. For example, Logout Override.
      ADDITIONAL INFORMATION:
      This label appears on the endpoint.
      If you do not specify a label, the default label that appears on the endpoint is Logout Ovr.
  6. Click Commit to save the changes.