Redirecting all calls when the presence status is set as Do Not Disturb

Last Updated : Sep 23, 2020 |
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You can redirect all calls to a configured extension when the presence status is set as DND on your extension using Send All Calls (SAC) feature. Device Adapter does not support a DND presence status.
If you set your status as DND on the Avaya Aura® SIP endpoint and use sequential registration to register on a Device Adapter endpoint. The Device Adapter endpoint can activate or deactivate the Send All Calls (SAC) when the presence status is set as DND feature but the already set presence status (DND in this case) will not change on the Device Adapter endpoint.
If you are registered on a Device Adapter endpoint using sequential registration, then you cannot change your status from DND to active or available from the Device Adapter endpoint. You can change your presence status from the SIP endpoint only. Avaya recommends that you always change your presence status to available before registering to any other endpoint. For more information, see the Using Avaya 9608/9608G/9611G IP Deskphones SIP document.
Before you begin
Ensure that:
  • You have activated DND on your extension.
  • The administrator has programmed send-calls on one of the programmable feature keys or on the expansion module.
If you are a call center agent, ensure that you are logged in with your agent ID and agent password, if configured.
For a logged out agent the phone operates as a normal Unified Communications (UC) phone, which does not depend on your login status.
  1. When you set your status as DND, press send-calls key to redirect all calls to a configured extension.
    ADDITIONAL INFORMATION:
    If the configured destination extension answers the call, an active call is established between you and the configured destination.
    If the called extension is busy then depending on the configuration, the call will either be routed to the voice mail or will not be completed at that time.
  2. Press the Release button or place the handset on hook to end an active call.
    ADDITIONAL INFORMATION:
    When you change your status from DND to any other status then SAC feature will be disabled automatically and the active icon of the send-calls feature button will no longer be available on the screen.