The CS 1000 stations have two variations on a redial list:
UNIStim stations use a redial list stored in the system, allowing a larger capability.
The Personal Directory, Callers List, and Redial List use a central database, called the IP Phone Application Server, to store directory data and user profile options. The Personal Directory allows a user to enter or copy names to a personal directory, delete entries, or delete the entire list. The Callers List and Redial List are call log features. The content of these lists is generated during call processing. Content cannot be changed. However, a user can delete or, in some cases, copy entries or lists to the Personal Directory.
Digital 3903 and 3904, phase 3, stores the information on the station.
The system features document for CS 1000 mentions: “The contents of the Redial List, Personal Directory, and Call Log are stored on the Avaya 3900 Series Digital Deskphones itself between login sessions.”
In all cases, on CS 1000, the user can access the lists in different ways.
The Personal Directory is always accessed on an idle station from the dedicated hard button for the directory and log options. The user presses the up and down arrows to access the desired one of the three services and selects it. A password may be required.
After accessing the directory, the user may scroll through the entries in the directory, delete entries, call the target, or add entries (possibly an entry copied from the callers list or redial list). Up to 100 entries may exist in the directory for most stations supporting the service.
The Caller List is a log storing the numbers of the last block of callers to the station. Usually 100 entries, but certain stations may limit the number of entries. When the limit is reached, the oldest entry is removed for a new caller.
The user can access through the Directories and logs hard key on an idle station and select the Callers Log option. Alternatively, the user can select the Callers soft key on the idle station.
When accessed, the user can scroll up and down through the list and scroll right to see more information or scroll left to return to the list. The information indicates the number of times a caller has called. For example, if a caller at 1-555-555-0100 called four times, this will indicate four calls occurred. There will be one entry indicating four calls, and not four entries.
The entries include names if a name was presented with the call. If no name was presented, then caller’s number is displayed.
When an entry is selected, the user can copy it for the directory, delete it, or call it.
The Redial List is the mirror of the callers list, storing the last 20 parties called. Similar to the Callers List, the entries can be copied, called, or deleted. In addition, when the list is full, the oldest entry is removed if a new entry is added.
Device Adapter maintains this operation. The 3903 and 3904 use the existing firmware on the station. UNIStim stations rely on the PPM to store the information.
Device Adapter stores Phase 3 Callers and Redial list information on PPM. The information is stored per user basis. Call history information of the user is shared between different clusters.
For more information, see Personal Directory,Callers list, and Redial list in Appendix H: Call processing features and services.
