The agent uses the Auxiliary Work mode for reasons such as to take a lunch break.
Log on to System Manager by using administrative credentials.
On the System Manager web console, navigate to Elements Communication Manager Endpoints.
Click Manage Endpoints.
On the Endpoints page, select the CC endpoint for which you want to configure the Auxiliary Work button, and then click Edit.
On the Edit Endpoint page, click the Button Assignment tab.
In the Button Feature field, click aux-work.
To program the default reason code for work mode transition to Auxiliary Work, enter the reason code in the Reason Code field that the agent by default uses while using the Auxiliary Work mode button.
In the Hunt Grp field, enter the split group number for ACD.
In the Button Label field corresponding to the button number that you want to configure as an Auxiliary Work button, type a name for the label. For example, Auxiliary Work.
ADDITIONAL INFORMATION:
This label appears on the endpoint.
If you do not specify a label, the default label that appears on the endpoint is Aux work.
