Avaya Device Adapter Snap-in Reference

Making a call to a supervisor during a call

Last Updated : Feb 25, 2020 |

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You can make a call to a supervisor during your call to request assistance.

During a call, press the Supervisor Assist key.
STEP RESULT:
The current call is put on hold.

The supervisor gets an alert. If the supervisor answers a call before getting an alert, you have a consultation call with the supervisor.

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