Configuring interruptible auxiliary notification timer

Last Updated : Feb 26, 2020 |
Prolog information
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If the Reserve Level is set to Auto In Interrupt or Manual In Interrupt, and if Auto-Answer is not enabled, Call Center Elite can interrupt the Aux work mode of an agent and present the call to the agent. The interruptible auxiliary notification timer ensures that the agent is not immediately made available to receive calls. Instead, the notification timer provides a brief period to an agent already in the interruptible Auxiliary mode before that agent is made available automatically.
  1. Log on to System Manager by using administrative credentials.
  2. On the System Manager web console, navigate to Elements Communication Manager Parameters.
  3. Click System Parameters - Features.
  4. In the Interruptible Aux Notification Timer (sec) field, enter the number of seconds the notification and the flashing lamp or tone are presented before agent is put in Auto-in or Manual-in mode.
    ADDITIONAL INFORMATION:
    The default value is 3.
  5. Click Commit.