Overriding forced logout by time

Last Updated : Sep 23, 2020 |
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CS 1000 user experience

On CS 1000 phones, overriding forced logout by time is not available. The agent must log in again.

Avaya Aura® Call Center Elite legacy SIP device user experience

If the agent is logged out, they can log in again.
If there is a pending logout before the call ends, and the agent station has a logout override key. The agent can press this key to override a forced logout. However, the agent cannot override a forced logout of a skill group or of a location.
If a forced logout by time and a forced logout by supervisor take place at the same time, either logout takes precedence depending on the configuration.
However, when there is a pending logout, a legacy SIP device shows a pending logout and not the type of a logout. Therefore, if the forced logout by supervisor took precedence, the agent can ignore the override.

Avaya Device Adapter Snap-in user experience

The Device Adapter endpoint uses a similar forced logout to that on Aura with the following differences:
  • The icon in front of the Logout key flashes. There is no icon bar to display the icons.
  • Only the tones generated by the Avaya Aura® Call Center Elite are available.
If the agent receives a pending logout notification during an ACD or DAC call, they can override that logout for a 24-hour period. On the following day, the logout by time will repeat.
If the agent does not or cannot override the logout, and the Avaya Aura® Call Center Elite does not limit the maximum number of registered agents, the agent can log in back again.