With Avaya Aura®, an agent can log in and log out of the extension using the Features menu on the phone.
An agent must enter the agent ID and passcode in the corresponding fields. The passcode is optional but the agent ID is required.
After logging in successfully, the phone is logged in but in the Aux Work state.
The following table shows the information that the phone displays:
Location on the phone
Displayed information
Top line display
Agent ID
Agent information line
Shows if the phone displays the Message Waiting Indicator (MWI) of the phone or of the agent.
Skills groups that the agent is logged into. Skills groups can be associated with a certain VDN or ACD directory number.
Skills groups that the agent is not logged into.
The Features List menu
The Log in key label changes to Log out.
To log out, an agent must go to the Feature List menu and press the Agent logout feature key. If the administrator programmed the phone to request a logout reason, such as end of shift or lunch break, the agent must enter a reason code to log out.
The phone logs out from the queue. This does not impact new calls that are not routed to the call center or VDN calls. An agent can still answer calls that were routed to the phone extension.
