Only the system administrator handles the CS 1000 administration functions, a user can not change the call forward busy or call forward no answer destination on CS 1000. This is not a CS 1000 function.

The feature that allows a user to change the call forward busy and call forward no answer destination is an Avaya Aura® function.

To change the Call Forward Busy/No Answer destination from an internal telephone, refer to Communication Manager documentation.