Verifying the Call Forward All Calls status of an extension by using the Avaya Breeze® platform CLI

Last Updated : Sep 27, 2019 |
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Before configuring a user station to allow the user station to activate CFW on behalf of another user extension, an administrator must first verify the Call Forward status of the user extension for which CFW is to be activated. That is, whether Call Forward is enabled or disabled, and the destination number that is configured for the call forward.
The CFW status is displayed only for an extension that can be forwarded by another user. If the only station that can execute CFW is the one on which the extension is the call appearance, the line is not displayed.
This means that:
  • There must be at least one station configured that can manage CFW on behalf of this extension. The station can monitor the CFW status and manage the target CFW destination number if CFW is active for this extension.
  • If no extension can manage CFW on behalf of this extension, CFW status is not displayed.
You can also use this procedure to troubleshoot CFW problems.
  1. Log into the Avaya Breeze® platform CLI by using administrative credentials.
  2. Run the following command:
    ADDITIONAL INFORMATION:
    endpointShow <extension>
    Where, <extension> is the extension number on behalf of which CFW is to be configured. That is, extension number of the boss.
    For example, endpointShow 1000234
  3. Examine the output.
    ADDITIONAL INFORMATION:
    The output contains information about the call forward status and the CFW destination number that is configured for the extension.
    For example:
    • CFAC Status: Enabled, Number: 1225755
    • CFAC Status: Disabled