Prerequisites for Call Pickup

Last Updated : Feb 27, 2020 |
Prolog information
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The ProVision and Nortel Migration Tool provide the path to configure migrating endpoints.
By detecting the class, the applicable pickup group data is created (the group or extended group) and the class of restrictions data is created and assigned for a DN pickup. After the data has been created and the button assigned, the class of service values are discarded.
For information about manually configuring the service, see Call Pickup administration in Avaya Aura® Communication Manager Feature Description and Implementation.
Ensure that the following are configured:
  • System Parameters Features for extended and direct Call Pickup must be enabled, to use the Group Pickup or DN Pickup capabilities.
  • Call pickup groups and extended call pickup groups are configured.
    • An extended call pickup group provides the scope within which a user in one group may do a group pickup from another group.
    • Extended groups support only 25 groups within the extended group.

Endpoints

  • The stations are configured with buttons corresponding to the Communication Manager nomenclature. However, the button display will conform to CS 1000 displays.
    • Normal call pickup: call-pkup.
    • Call pickup from another group: ext-pkup.
    • Directed (Directory Number) Call Pickup: dir-pkup.
  • Features:
    • A group must either exist or be created, the user assigned to the pickup group, and the pickup key assigned to the group, if the user is to be able to pick up calls within the user’s group.
    • A simple extended group and its internal groups must be created, the user assigned to one of the groups, and the extended group pickup button (ext-pkup) assigned to the set, if the user is to be able to pick up calls within another group.
    • A class of restriction must be assigned permitting the user to pick up calls based on extension, the user assigned this class of restriction, a second class of restriction defined to allow users to be picked up, the class of restriction assigned to the set to be picked up, and a direct pickup (dir-pkup) button assigned to the station of the user doing the call pickup, if the user is to be able to pick up calls at a specific extension.
  • Stations without class PUA can still have other users pick up calls from this station, provided the station belongs to a call pickup group.