Alarm definitions

Last Updated : Sep 06, 2019 |
Prolog information
The following table lists the definitions of alarms in the current release.
Snap-in alarms
Alarm ID
Description
Error condition
EGC_01
Database query error alarm
  • No cluster attribute found
  • No service attribute list for cluster found
  • Error getting user data from database
  • Error getting a parameter from database
EGC_02
Socket error alarm
  • Error occurred binding to a port
  • Error occurred during handling of a client socket <with details>
EGC_03
Thread error alarm
  • Error occurred during handling of a client thread <with details>
EGC_04
XML message error alarm
  • Error occurred during parsing of an incoming XML message
  • Error occurred while building an XML response
ITG003
Input \ output file error alarm
  • Error occurred while writing a content to a configuration file
  • Error occurred while reading a content from a configuration file
  • Error occurred while removing the file-indicator
ITG020
Configuration error alarm
  • Invalid format of Terminal Number
  • Unable to find the user with a provided Terminal Number
  • Unable to get eth0 IP address
  • Unable to register for events <with description>
  • Unexpected cluster attribute value
  • Error occurred while retrieving HDD parameter
  • Error occurred while retrieving default gateway from bootp.tap file
  • Error occurred while retrieving network mask from bootp.tap file
  • Error occurred while parsing incoming message <with details>
  • Error occurred while processing a request <with details>
DSA alarms
Alarm ID
Description
Error condition
ITG002
Memory allocation error alarm
  • Memory allocation failure <with details>
ITG004
Network input \ output error alarm
  • Input \ output socket error <with details>
ITG005
Message queue error alarm
  • Error occurred while opening PBXLink message queue
  • Error occurred while opening DSA message queue
  • Error occurred while opening OMM message queue
  • Error occurred while sending a message. Message queue is blocked
  • Error occurred while sending a message. Max number of messages are reached
  • Error occurred while sending a message. Message queue is closed
  • Error occurred while reading from a message queue <with details>
ITG012
Module initialization failure alarm
  • Unable to start DSA. No Snap-In connection
  • Unable to start DSA. Endpoint manager initialization failed
  • EndpointManager initialization failed. Unable to determine eth1 address
  • EndpointManager initialization failed. Unable to get system data
ITG014
Network interface failure alarm
  • Network connectivity lost
ITG020
Configuration error alarm
  • Invalid phone type
  • Not supported set type
  • Null TN is not allowed
  • Registration is not allowed in ACF mode
  • No SIP entity links to a server
  • Authentication challenge error
  • Kem type = 24-button doesn't match attached one = <with details>
  • Endpoint is configured with security-always but a set doesn't support it
ITG030
Media engine error alarm
  • Invalid audio capabilities are passed in
  • Input VoIP session information is not valid for session id= <with details>
  • Unsupported session type <with details >
ITG031
Certificate error alarm
  • Server certificate is not trusted
  • Trust store initialization failure
  • Server certificate chain is empty
  • Some internal errors with details
TPS alarms
Alarm ID
Description
Error condition
ITG001
Task spawn failure
  • Task spawn failure <with details>
ITG002
Memory allocation error alarm
  • Memory <with details>
ITG003
Input \ output file error alarm
  • File IO error <with details>
ITG004
Network input \ output error alarm
  • Network IO error: <with details>
ITG005
Message queue error alarm
  • Message queue error: <with details>
ITG012
Module initialization failure alarm
  • Module initialization failure: <with details>
ITG014
Network interface failure alarm
  • Ethernet carrier: <with details>
ITG020
Configuration error alarm
  • Configuration error: <with details>
ITG036
TPS/DSA communication link alarm
  • TPS/DSA communication link: <with details>
Troubleshooting actions
ID
Text
Problem Description
Severity
Cleared
Critical to Monitor
SNMP trap
Actions / Proposed Solution
Trigger Component
ITG001 
 Task spawn failure: <taskName>. 
Creation of a Device Adapter task or process failed for some reason.
 Critical 
No
 Yes 
  Yes
  1. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  2. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  3. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  4. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
  • Carrier Detection
  • CSV
  • PD
  • TPS
  • PBX
  • OMM
  • TPSElect
ITG002 
 Memory allocation failure. 
Memory allocation failed. Probable cause is memory leakage.
 Major 
No
 Yes 
  Yes
  1. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  2. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  3. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  4. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
  • Carrier Detection
  • CSV
  • PD
  • TPS
  • PBX
  • OMM
  • TPSElect
  • DSA
ITG003 
 File IO error: <fileName> <opName> <fd> <errno> <errtext>. 
Some file related input/output operation (<opName>) for the file (<fileName >) has failed. The operation can be: - file open  (<opName> = fopen or <opName> = open) - file read  (<opName> = fread) - get file status (<opName> = stat) - ini file open (<opName> = iniFileOpen) - ini section get (<opName> = iniSectionGet) May be the file does not exist or has incorrect access permissions.
 Major 
No
 Yes 
  Yes
  1. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  2. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  3. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  4. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
TPS
ITG004 
 Network IO error: <opName> <fd> <errno> <errtext>. 
Some network related operation (<opName>) has failed. The operation can be: - socket creation (<opName> = socket) - socket bind (<opName> = bind) - set socket options (<opName> = setsocketopt) - socket sending (<opName> = sendto)
 Major
No
 Yes 
  Yes
  1. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  2. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  3. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  4. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
  • TPS
  • TPSElect
  • DSA
ITG005 
 Message queue error: <opName> <fd> <errno> <errtext>. 
Some message queue related operation (<opName>) has failed. The operation can be: - queue open (<opName> = mq_open) - queue send (<opName> = mq_send) - queue receive (<opName> = mq_receive)
 Major 
No
 Yes 
  Yes
  1. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  2. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  3. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  4. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
  • CSV
  • TPS
  • TPSElect
  • OMM
  • PD
ITG012 
Module initialization failure: <moduleName>. 
Failed to initialize and start some programm module. Possible values for moduleName are: - "pbxLinkStartActive - TCP" - failed to start the PBX TCP link to the DSA - "pbxLinkStartPort failed" - PBX link port is not configured - "Problems in ES module" - Echo Server task configuration and initializatin failed
 Major 
No
 Yes 
  Yes
  1. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  2. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  3. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  4. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
  • PBX
  • TPS
ITG014 
Network interface carrier: <ifName> <carrierState>. 
Carrier state for the specified network interface <ifName> changed. Possible values for network interface name (<ifName>) are: - eth0 (Management interface) - eth1 (Security Module interface) Carrier state can be "LOST" if carrier is lost or "OK" when carrier is restored. The "LOST" state alarms are cleared automatically when carrier state becomes "OK". In addition, this alarm can be raised for some internal issues in the Carrier Detection tool. In such case <carrierState> field can be: - "NetLink socket open failed" - failed to open NETLINK socket - "NetLink socket bind failed" - failed to bind NETLINK socket - "EthTool request failed" - failed to check link beating by direct request - "EthTool socket open failed" - failed to open a socket for direct carrier beating requests
 Critical 
Yes
 Yes 
  Yes
  1. For the "LOST" carrier state, check the ethernet cable connection for the specified interface and connected network equipment.
  2. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  3. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  4. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  5. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
Carrier Detection
ITG020 
Configuration error.
Some configuration error has been detected. Additional data is printed out for the error : - <configFile> - configuration file name, e.g. config.ini; <configVar> - field in the config file that has invalid value; <configValue> - invalid value. Alternatively, the <configFile> <configVar> <configValue> fields can contain just some text information to provide more details about the issue, e.g. "ES2 is assigned the same IP address as default ES1 ( TLAN 192.168.96.115 ). This can cause NAT type detection failure."
Major
Yes (For some cases)
 Yes 
  Yes
  1. Potential data configuration error.
  2. If the configuration appears to be correct, follow alternate corrective action procedure specified, or contact your next-level technical support.
  • TPS
  • PBX
ITG036 
TPS/DSA communication link: <up/down>.
State of the TPS/DSA PBX link changed. Possible status is "up" or "down". The alarm is cleared automatically when the state becomes "up".
 Critical
Yes
Yes
Yes
Intercommunication issue may have caused this alarm. Further analysis is required as described below.
  1. Log into device and capture maintenance log (if possible) and send the text to your next-level technical support staff via email.
  2. Check statuses for TPS and DSA processes and restart them on the device. Wait for a period of low traffic to minimize risk if possible. For more information, see Maintenance commands.
PBX
EGC_01
Database query error
Failed to execute database query. The alarm is cleared automatically when subsequent query operations become successful.
Critical
Yes
Yes
Yes
  1. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  2. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  3. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  4. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
Snap-in (Java)
EGC_02
Failed to bind socket
Socket bind network operation failed. Possible reason - network port 15557 is already in use by some other process or service.
Critical
No
Yes
Yes
  1. Check that TCP port 15557 is not used by some other process using the command: # netstat -tnap | grep 15557.
  2. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  3. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  4. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  5. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
Snap-in (Java)
EGC_03
Unable to shutdown ada snap-in threads
Failed to shut down some Device Adapter snap-in threads.
Critical
No
Yes
Yes
  1. Log into device and capture maintenance Device Adapter log if possible and send the text to your next-level technical support staff through email.
  2. Reboot the Avaya Breeze® platform server to restart the software. Wait for a period of low traffic to minimize risk if possible.
  3. If the alarm occurs again, install a replacement hardware device and send the failing device to your next-level technical support for further analysis.
  4. If the alarm continues after replacement hardware has been installed, contact your next-level technical support for assistance.
Snap-in (Java)