Answering an incoming call using Private Line Service feature

Last Updated : Feb 26, 2020 |
Prolog information
Using the Private Line Service feature, Communication Manager routes the incoming call to an endpoint using the private trunks assigned to that endpoint.
When you receive an incoming call, the programmed appearance on your endpoint flashes.
Before you begin
Ensure that:
  • You have required configurations related to the CO trunk and trunk groups to route the incoming calls to your endpoint.
  • You have bridged appearance of X-port configured on your endpoint to receive the incoming call.
  • Bridged appearances are configured in the Single Call Arrangement (SCA) mode.
  1. Answer the incoming call by pressing the bridged appearance key programmed for answering outgoing calls.
    ADDITIONAL INFORMATION:
    By using the SCA functionality, you or any other user who is sharing the appearance key can bridge into the call by pressing the corresponding bridged appearance key unless the user has invoked privacy.
  2. Press the Release button or place the handset on hook to end an active call.
    ADDITIONAL INFORMATION:
    Either you or the caller can end an active call.