The behavior of Avaya Device Adapter Snap-in phones for advanced call operations is the same both for call center calls and non-call center calls.

The basic functionality for holding and resuming a call is the same as the on non-call center phones, but the use of Supervisor Assist and other services place the phone on hold automatically. To resume an automatically held call, an agent must end all call center operations, such as releasing a call to the supervisor, and press the held call appearance key.

The behavior of Avaya Device Adapter Snap-in phones for the Call Transfer functionality is the same both for call center calls and non-call center calls.

Avaya Device Adapter Snap-in uses the same behavior for call center services as an Avaya Aura® Call Center Elite legacy SIP device for call center calls.

Avaya Device Adapter Snap-in uses a normal transfer operation for a simple transfer.

The behavior of Avaya Device Adapter Snap-in phones for conference calls is the same both for call center calls and non-call center calls.

Avaya Device Adapter Snap-in uses the same behavior for call center services as an Avaya Aura® Call Center Elite legacy SIP device for call center calls.

Avaya Device Adapter Snap-in uses a normal operation for a simple conference.