Avaya Device Adapter Snap-in Reference

Making a conference call

Last Updated : Jun 07, 2021 |

Prolog information

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As an agent, you can add a supervisor to your current call to make a conference call.

When on an ACD call, press the Assist key.
ADDITIONAL INFORMATION:
The call is put on hold and the call with a supervisor starts.
To transfer the first call to the supervisor, switch back to the ACD call.
ADDITIONAL INFORMATION:
The call with the supervisor is put on hold.
Press the Conf key.
ADDITIONAL INFORMATION:

STEP RESULT:
The ACD call is put on hold. A new call is created on the Conf key, and you can hear the dial tone.

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