Supported operations and limitations on a CC phone when connection to Avaya Workspaces is lost

Last Updated : Feb 07, 2020 |
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Supported operations on Avaya Workspaces

When connection to Avaya Workspaces is lost, you cannot use Avaya Workspaces to perform call center-specific operations.

Supported operations on the CC phone when connection to Avaya Workspaces is lost

If call center-specific features are configured for the phone, these features are available on the phone only after you log in to the phone as a Call Center Elite agent.
You can perform the following operations by using the phone:
  • Agent login and logout.
  • Change work mode to Auto-In or Manual-In.
  • Receive, answer, modify (for example, transfer and conference), and end incoming ACD calls, DAC calls, and calls to the station extension.
  • Place outgoing calls either by using the agent ID or the station extension.
  • The supervisor can perform Supervisor Assist and other supervisory functions by using Avaya Workspaces.

Limitations

  • Call center functions that are supported by Avaya Workspaces but not by the CC phone are not supported on the phone.