Device Adapter supports the Busy Indicator feature for UNIStim and digital phones.
The Busy Indicator (BI) feature provides multi-appearance telephone users and attendants with a visual indicator of the busy or idle status of a phone. This feature is typically used in a boss-secretary scenario.
The Busy Indicator feature of Device Adapter is similar to the Busy Forward Status (BFS) feature of CS 1000, but with some variations.
In Device Adapter, the Busy Forward Status (BFS) key is linked to the BI feature on the secretary’s phone.
The default label for the Busy Indicator button is BusyFwd on the secretary’s phone and provides the following capabilities:
The BusyFwd key lamp provides a visual indicator of the boss’s phone state:
Lit: If the boss’s phone is busy.
Dark: If the boss’s phone is idle.
When the secretary presses the BusyFwd button, Device Adapter automatically dials the boss’s number. This functionality is similar to the Hotline one-way feature.
The secretary can use the BusyFwd button to transfer a call to the boss.
The BusyFwd key is not supported on the boss’s phone. The boss can use the Call Forward feature to redirect the calls to the secretary.
Because the BusyFwd key is not supported on the boss’s phone, the BusyFwd button on the secretary’s phone cannot monitor the Call Forward All Calls (CFW) status on the boss’s phone.
Call Forwarding on behalf of a monitored extension
Device Adapter supports the Communication Manager operation of managing Call Forward All Calls (CFW) from a user extension on behalf of another user extension.
For example, phone A is the secretary’s phone and phone B is the boss’s phone.
Phone A user wants to turn on or off CFW on behalf of phone B. Phone A user can use the Call Forward All Calls feature along with the Busy Indicator feature to manage the CFW status of phone B.
Phone A user can activate CFW and specify the CFW destination number on behalf phone B. The inbound calls on phone B are forwarded to the CFW destination number.
Phone A displays a Call Forward button that is configured for the extension number of phone B. The default label for this button is Forward, which is received from PPM.
Phone A displays the call forward status of the phone B by using the key lamp or icon for the Forward button.
The following indicates the lamp or icon status:
Lit: Call forward is active on phone B.
Dark: Call forward is not active on phone B.
Phone A user can activate CFW on behalf of phone B, set the CFW destination number on behalf of phone B, and cancel CFW on behalf of phone B.
If phone A has the capability to display the Forward button, phone A displays the regular call forward prompt. The phone A user can enter the CFW destination number on behalf of phone B at this call forward prompt.
The default destination number is the extension number of the user activating the call forward, which is phone A in this example.
After CFW is active, Device Adapter saves the destination number in the PPM parameter, the same way that it does for regular CFW. Each Forward button can have a different destination number saved.
Device Adapter and the phone use the saved destination number as the default number for the Forward button the next time the user activates CFW.
If Call Forward is activated for the extension of phone B, and phone A has the capability to display the Forward button for phone B, phone A can cancel CFW on behalf of phone B.
