An administrator must configure the secretary’s station with an additional call-fwd button by using the feature key. This call-fwd button must be assigned the extension number on behalf of which the secretary wants to manage CFW, that is, the boss’s extension.

For more information, see Configuring an endpoint for Busy Indicator and call forwarding on behalf of another user station.

CFW on behalf of the boss’s extension must be active on the secretary’s phone, and inbound calls on the boss’s extension must be forwarded to the destination number.