Avaya Aura® Call Center Elite legacy SIP device user experience

Last Updated : Feb 27, 2020 |
Prolog information
Avaya Aura® Call Center Elite has a similar model to Auto-Answer on CS 1000 phones.
An agent with Automatic Answer enabled hears a zip tone and immediately switches to incoming calls.
An agent has two available work modes to answer calls. When an agent is using Auto-In mode, they can enable Timed After Call Work (TACW) to set the interval between a call end and the next call. The agents in Manual-In mode can automatically move to After Call Work and must manually enable the available state.